Privacy Policy

Contact details you give us: name, mobile number, email and delivery address.

Order information: what you bought, when, and where it was sent.

Technical data: IP address, browser, device and pages viewed, collected through analytics.

We do not store your card details. Payments are processed by our payment gateway, and card data never reaches our servers.

To take, pack, ship and support your order — the core purpose, and the only one that is not optional.

To send order and dispatch updates on WhatsApp and email.

To send marketing, only where you have opted in, and with an unsubscribe in every message.

To understand which pages and products work, in aggregate.

Couriers, so they can deliver to you.

Our payment gateway, so it can take payment.

Analytics and email providers, under contract, for the purposes above.

We do not sell your personal data to anyone, for any purpose.

You can ask us for a copy of everything we hold about you.

You can ask us to correct anything wrong.

You can ask us to erase your data, subject to the tax and accounting records we are legally required to retain.

You can withdraw consent to marketing at any time.

Write to hello@manisilks.com and we will respond within 30 days.

Order and invoice records: eight years, as required under Indian tax law.

Marketing contact details: until you unsubscribe.

Analytics data: 26 months.

We use strictly necessary cookies to keep your bag and preferences working. These cannot be switched off.

We use analytics cookies to see what is working. You can decline these without losing any functionality.

⚠️ PLACEHOLDER — a named grievance officer and their contact details are mandatory under the Consumer Protection (E-Commerce) Rules, 2020. Fill this in before launch.

Name: [To be appointed] · Email: hello@manisilks.com · Phone: +91 7204 999692

We acknowledge complaints within 48 hours and resolve them within one month.