Shipping Policy

In-stock pieces are dispatched within 48 working hours of a confirmed order. You will get a WhatsApp message with the courier name and tracking number the moment the parcel leaves us.

Made-to-order and bridal pieces are woven after you order. Lead times are stated on the product page and confirmed in writing before we begin — typically four to eleven weeks depending on the weave.

Orders placed on Sundays or public holidays are processed the next working day.

Metro cities: 3–5 working days from dispatch.

Rest of India: 5–8 working days from dispatch.

Remote and North-Eastern PIN codes: up to 10 working days.

These are courier estimates, not guarantees. Festival weeks, weather and regional strikes all add time, and we will tell you if we know a delay is coming.

Free across India on orders of ₹2,999 and above.

Below that, a flat ₹99 applies, shown before you pay.

International shipping is quoted per order over WhatsApp. Duties and taxes at the destination are the buyer’s responsibility.

Every parcel is tracked. You will receive the tracking link on WhatsApp and by email.

If tracking has not moved for three working days, message us and we will chase the courier ourselves rather than ask you to.

Every parcel is insured. If it arrives damaged, photograph the packaging before opening it and send us the photographs within 48 hours of delivery.

If a parcel is lost, we replace or refund it in full. You do not have to fight the courier — that is our problem, not yours.

We do not ship to addresses where the courier requires the recipient to collect from a hub, unless you specifically ask us to.

Cash on delivery is currently our only payment method. You pay the courier in cash when the parcel reaches you; nothing is collected when the order is placed.

Please keep the exact amount ready. Couriers rarely carry change, and a delivery that cannot be paid for is returned to us.

We do not accept UPI, cards or net banking at this time.